Customer Success Manager

Amsterdam, Netherlands

Full-Time

About OMRT 

We are OMRT, a funded scaleup on an important mission - to help solve the housing crisis. Our core product, a 3D collaborative design platform, facilitates construction companies in planning real estate projects integrally, iteratively, and rapidly. This platform provides our partners in the construction industry with a unique opportunity to design a sustainable, feasible, and high-quality built environment, by foreseeing its impact digitally. We call it Future Twinning, OMRTs digital representation of the future build environment. At OMRT we are fully committed to our vision. We aim to make our collaborative design platform the standard method of designing in the Netherlands by 2023, and the rest of Europe by 2025. 

 

We are rebellious and pioneering, continuously pushing the boundaries of design, tech and real estate. Achieving better results and gaining specialized knowledge along the way. 

We are already involved in building over 10% of the homes in the Netherlands  and see potential to grow to over 30% in the coming years and expand to neighbouring countries. Our ambition is to  double in size annually, in terms of people, projects and value, and we are well on course to do so.

✍ You in a nutshell

  • 2-5 years experience in an account management/ executive or similar role.

  • You have a good understanding of the construction industry, as well as the design & development process.

  • Positive open mindset and excellent communication skills in English & Dutch.

  • You’re comfortable working in a fast-paced, multinational environment, ability to balance business needs with client requirements.

  • Experience or knowledge of the tech industry or understanding of the tech mindset, or previous experience at a scale-up would be nice to have.

😍 Perks and benefits

  • Phone & top of the line laptop.

  • Full time contract. Competitive salary.

  • Mobility arrangements.

  • Talented, energetic and passionate colleagues.

  • Hybrid working model.

  • Company Car or Travel Allowance.

  • A scaleup company you can grow with, plenty of opportunity for personal growth.

  • Spacious & comfortable new office in Houthavens, Amsterdam.

  • Fun during office hours & company outings (outside office hours).

  • 25 vacation days.

  • Friday drinks, snacks, fruit & lunch provided in the office.

🚀 We are looking for a Customer Success Manager (CSM) to help us in our scaling mission.

You’ll be co-responsible for shaping the role of the CSM and the process involving the client’s journey within the commerce team. We want you to be part of an enthusiastic commercial team and take full responsibility for some of our existing large accounts. We need you to be an internal bridge between our tech, projects and business teams. You will be in charge of briefing and debriefing the individual project manager/developer in their need on the project. You will be in charge of onboarding of new clients within accounts. Explaining how they can use our technology to their advantage, and explain the necessary changes in driving a project to a success. We want you to evaluate our objective performance with clients and ensure the growth of client satisfaction. Use client feedback to help direct the tech team at OMRT. Our mission is to radically the number of our one-time customers who become a recurring client.

Not sure whether to apply?

There's no such thing as the perfect applicant… So if you're in doubt, just go for it!

Our Hiring Process

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CV Submission

You will receive a confirmation email after sending us your CV.  The team will then screen your CV, and get back to you soon

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Introduction Meeting

An introductory call with HR so we can get to know each other better.

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Skills Assesment

A more in-depth technical discussion. Perhaps with your future colleagues or team lead, depending on the role.

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Job Offer

Everything good so far? We won't keep you waiting, and will get back to you with an offer.